Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

  • Organic Bounty ships to all valid residential and commercial addresses in the Contiguous U.S.
  • Do we ship to PO Boxes?  No.
  • We ship to physical addresses only.
  • Shipping charges are calculated by weight in ounces (oz.) and pounds (lbs.) by current transportation rates.
  • If the product(s) from the manufacturer have been discontinued or back-ordered, we cancel the order and issue a refund.
    (See Refund Policy).
  • You will receive a shipping confirmation via email with tracking information once your order ships from the warehouse.
  • Multi-Product OrderIf the order contains more than one (1) product, there is a possibility that the order may be shipped in multiple boxes.
  • The products may ship from different warehouses.  This may have the products arrive at different dates.
  • Missing/Stolen Package – If the package was delivered to the destination by the shipping carrier (either UPS or USPS),
    verified by tracking the package with the tracking number, and you did not receive it,
    please contact the carrier that signed-off the package and file a lost claim.
    Below are links to the Lost Package form(s) from the shipping carrier:
  • We do our very best to provide fast, economical shipping to our customers!
  • Products are shipped within 3-6 business days of purchase
  • Shipping time can vary from 1-5 days based on your location

Partial Shipment/Missing Product

  • Partial Shipment / Missing Product
  1. If your order was a Multi-Product Order (containing more then 1 product) the products may be shipped in multiple boxes.
  2. The products may ship from different warehouses.  This may have the products arrive at different dates, receiving one product before the other.

If we are unable to fulfill and ship the order, we will issue a refund for the amount of the product unavailable on the order.

  1. The product becoming discontinued or unavailable from the manufacturer.
  2. Back-ordered with no ETA

    Refunds will be issued immediately if the product is discontinued and/or back-ordered for more then two (2) weeks.

  • Broken Product:
  1. If your product was received broken in the package during transit, please fill out the shipping carrier CLAIM FORM from the carrier that delivered the package.
    Below are links to the Shipping Carriers Claim Forms:


Incorrect Product:
If you received the incorrect product in the package Please do the following:

  1. Take clearly visible photos of the Front of (all) the product(s).
  2. Take clearly visible photos of the Back of (all) the product(s).
  3. Take a clearly visible photo of the UPC bar code on the Back of product.
  4. Take a clearly visible photo of the Invoice from the order that was sent with the order.
  5.  Include your Name and Order Number.
  6. Send us a message via email with the description of the issue to:

2. Once we review the issue, one of our customer service agents will promptly get back to you.

Thank you, we appreciate your business.

How Do I Track My Order?

If you do or do not know your tracking number:
1.) Login to your Account.
2.) Click on the order number you want to track.
3.) Click on the tracking number.

You can also track the package:
1.) Go to and enter the tracking number.
2.) Go to and enter the tracking number.

Refunds & Returns

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.